Cancellation & Refund Policy
At Gsquare web technologies pvt ltd, we strive to provide our clients with top-quality web services and excellent customer experience. We understand that circumstances may change, and we want to make the cancellation and refund process as transparent and hassle-free as possible.
Cancellation of Services:
- Clients can request the cancellation of their services at any time by contacting our support team via [contact email/phone number]. Upon receiving the cancellation request, we will review and process it within 10 business days.
- For services billed on a recurring basis (e.g., monthly or annually), cancellations made before the next billing cycle will take effect immediately, and no further charges will be applied.
- In the case of prepaid or one-time services, cancellations made after the service has been initiated may be eligible for a partial refund, subject to our Refund Policy (outlined below).
- Refunds for one-time services: For one-time services, clients may be eligible for a refund if the cancellation is requested within 30 days from the date of purchase. The refund amount will be determined based on the work completed up to the cancellation date and any applicable administrative fees.
- Refunds for recurring services: For services billed on a recurring basis, clients may be eligible for a prorated refund if the cancellation is requested before the next billing cycle. The prorated refund will be calculated based on the unused portion of the service.
- Non-refundable services: Certain services, such as domain registrations, third-party software licenses, or custom development work, may be non-refundable once initiated or purchased. These exclusions will be clearly communicated to the client during the service agreement or purchase process.
- Refund processing: Refunds will be processed using the original payment method used by the client and may take 30 business days to reflect in the client’s account, depending on the payment provider.
- Chargebacks: In the event of a chargeback initiated by the client’s payment provider without proper communication or attempts to resolve the issue with Gsquare web technologies pvt ltd, the client’s account may be suspended until the matter is resolved.
- Disputes and Resolution: We encourage clients to contact our support team if they have any concerns or issues with our services. Our team will work diligently to resolve any disputes or problems to the best of our ability.
Please note that this cancellation and refund policy applies to services directly provided by [Your Web Agency Name]. For services or products provided by third-party vendors, clients may be subject to the cancellation and refund policies of those respective vendors.
Gsquare web technologies pvt ltd reserves the right to update or modify this cancellation and refund policy at any time. Clients will be notified of any changes through our website or email communication.
If you have any questions or require further clarification regarding our cancellation and refund policy, please don’t hesitate to reach out to our support team at [email protected]