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Excellent web hosting services are the core of running a good website and online business. However, there are only a handful of companies that provide exceptional uptime and hosting infrastructure.
There was a time when customers had to go to a physical store for every little thing they needed. For businesses, there was a massive difference between the ones who had a lot of money and those who started small.
The wave of digitization has swept the world off its feet. Gone are the days when people had to go to physical places to get things done. The Internet has not just found multitudinous applications in every walk of life but has radically transformed the world.
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As a service provider, we value our visitors and clients and respect their right to privacy. Therefore, we have designed a privacy policy to explain how their ‘Personally Identifiable Information’ is being used online.
It is our humble request for everyone to read the entire privacy policy carefully to understand how we collect, use, and protect their information with our website.
For instance, what information do we collect as soon as you sign up for our blogs, newsletters, or perhaps fill up an inquiry form?
As soon as you register on our website, you may be asked to enter the following personal information.
Name
Email
Phone Number
While filling out an inquiry form or a feedback form, for instance, you’ll be asked to enter the above personal information. This information helps us to provide a personalized experience for our service.
The site may access your device’s location using your Internet Protocol (IP) address. This information helps us to follow your country’s data compliance regulations to their fullest. We may also use your IP address to determine the fastest route for your device to connect to our website.
The information, we collect from our visitors and clients is used in the following manner:
Gsquare Web Technologies may try to contact you via emails, which may happen due to several reasons. For instance, when you subscribe to our newsletters, you may receive periodic emails regarding the content update.
Emails, which you’ll receive from Gsquare Web Technologies will always contain a link in the footer, where you can unsubscribe altogether. You can also select your communication preferences using the same link.
Our visitor’s privacy is our priority, and therefore, at every step, we make sure to protect it. We only share your personal information under one of the following circumstances.
When you allow Gsquare Web Technologies to share your personal information. It may happen when you submit your information through our offers or services.
For instance, if you decide to fill out a query form, your name, email address, and company name will be collected by Gsquare Web Tec hnologies.
Gsquare Web Technologies may also disclose your personal information when it is required to satisfy a law, regulation, legal process, or governmental request. It may also happen when there needs to be an investigation carried out regarding violation of the Term of Use, or protect the rights, or safety of Gsquare Web Technologies and its users. Preventing security frauds is yet another scenario where information disclosure may be required.
If Gsquare Web Technologies is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, we may share your personal information in connection with the transaction itself.
To protect your information, a regular scan is carried out for security breaches and vulnerabilities to make your visit as safe as possible. We also use SSL certification to make sure that your every transaction is safe and secured.
We use Google AdSense to advertise on our website. Google’s ads are always displayed as per the Google Advertising Principles. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Google, being a third-party vendor utilize cookies to display ads on our website. The DART cookie allows Google to only serve relevant ads as per the user’s interests. Google Ad Policies
We use Google AdSense to advertise on our website. Google’s ads are always displayed as per the Google Advertising Principles. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Google, being a third-party vendor utilize cookies to display ads on our website. The DART cookie allows Google to only serve relevant ads as per the user’s interests. It may be possible that user quit the use of the DART cookie while visiting the Google ad and content network privacy policy.
We have implemented the following:
Remarketing with Google AdSense
Demographics and Interests Reporting
Through third party vendors like google utilize first party and thirst party cookies togather to assemble data regarding user interaction with ad impressions and other service functions when they visit our website.
In case you want to set preferences to Google displaying ads to you, you can visit the Google ad setting page. You can also permanently opt out by adding the Google Analytics Opt-out browser add-on.
We honor Do Not Track Signals, and once we receive a Do Not Track Signal, we do not use advertising at all.
Parents are put in control for the collection of personal information from children under 13. The Federal Trade Commission compel the COPPA Rule, which states that online services and operation websites should be used to protect children’s safety and privacy online’ security and wellbeing on the web. Moreover, we don’t promote kids falls under 13. Furthermore, we do not advertise to children under 13.
To be in line with the Fair Information Practices law, we’ll take the following actions as soon as a data breach occurs.
We will notify the user via an email regarding the same within one business day.
We also agree to the individual rectify principle, which says that every person has a right to pursue lawfully enforceable rights against processors and data collectors who fail to follow the law itself. Individuals also have all the resources to trigger a legal investigation against data processors.
The CAN-SPAM act is a law which establishes guidelines for sending commercial emails, and allows the users to stop the emails which are being sent to them. Failure on doing so is considered as a violation and penalties may apply.
As per CAN-SPAM we consent to the following:
We never send misleading subjects through our emails.
We include the physical address of our office headquarters.
In case of an opt-out/Do Not Track signal, we make sure, the user does not receive emails from us at all.
We attach a link at the end of every email from where the user can unsubscribe.
In case you have any queries regarding the privacy policies, feel free to contact us using following information.
Gsquare Web technologies,
E-253, Ground Floor, Office No.G1,Phase 8B Ind .Area, Mohali, 160071 india.
The terms and conditions stated in this document apply to all Gsquare Web Technologies Clients unless agreed in writing to the contrary. No other contract terms and conditions shall apply unless specifically agreed in writing between Gsquare Web Technologies and the Client. In the event of any ambiguity between these terms and conditions and any terms agreed in writing between Gsquare Web Technologies and the Client then the terms and conditions here under will apply.
Please note that these Terms and Conditions are Subject to updates as and when these occur you will be notified where you can download an updated version.
1.1 Gsquare Web Technologies may provide Clients with initial estimates, otherwise referred to as quotations, for projects on request. The final project value may vary from the initial quotation if additions are requested to the original scope of work.
1.2 Gsquare Web Technologies will provide quotations in writing by email to Clients, which will include a hyperlink to these Terms and Conditions. Acceptance by a Client of a Gsquare Web Technologies estimate is subject to acceptance of the terms and conditions unless specifically agreed in writing between the Client and Gsquare Web Technologies to the contrary.
2.1 Gsquare Web Technologies standard payment terms are 7 days from the date of invoice.
2.2 New projects require a 50% upfront payment for the commencement of a project, 40% once the development is complete and a final payment before the project is made live.
2.3 Monthly or retainer invoices will be invoiced by the 2nd of the month and needs to be paid within seven business days thereafter. Late payment will result in interest being charged to the account and a suspension of retainer services.
2.4 In the event that website development cost has been broken up into a payment plan, Gsquare Web Technologies will remain the owners of the website until the design and development work has been paid in full as per the initial quotation.
2.5 Gsquare Web Technologies reserves the right to increase their pricing in line with the official annual inflation rate each year, which is obtained from Statistic South Africa’s latest available Consumer Price Index (CPI) Headline Report.
3.1 Unless expressly agreed in writing to the contrary Gsquare Web Technologies will not accept liability to the Client for unforeseen delays in completing a project.
3.2 In the event that there is a delay in the completion of a project, Gsquare Web Technologies will communicate such delays to the Client in writing via email.
3.3 All website or online marketing tactic setup content needs to be provided by the client within 2 weeks of a deposit being paid to commence a project.
3.4 All Graphic design content needs to be provided within 1 week of a deposit being paid to commence a project.
3.5 The client is required to provide Gsquare Web Technologies with all the content required for a project within the period detailed above. Should the client delay issuing Gsquare Web Technologies with the content required for the project, Gsquare Web Technologies reserves the right to renegotiate the cost of the project as well as the expected completion date. In such instances, Gsquare Web Technologies will request any outstanding payments to be settled before the continuation of the project.
4.1 Fixes for newly built websites need to be identified within a 14 day period from going live. If fixes are identified after this period and the client is not on a Maintenance agreement then a quotation will be issued to commence such fixes.
4.2 Gsquare Web Technologies cannot future proof its services or products. Once a client has signed off on a project the responsibility to maintain and update plugins and Themes used on the website becomes the client’s responsibility unless a maintenance agreement has been signed with Gsquare Web Technologies which covers such incidents.
4.3 Maintenance does not mean “eyes on the website” all the time and issues on the website still need to be reported to Gsquare Web Technologies account manager.
4.4 Development faults with plugins or themes used on a website built by Gsquare Web Technologies are not covered by a maintenance agreement and will be quoted for separately as in most cases the original software developer will need to be involved.
4.5 Similarly, hosting and website faults remain the responsibility of the hosting provider and do not fall under any maintenance agreement.
4.6 A Gsquare Web Technologies account manager can be present to consult at external meetings if required, however, such meetings need to be arranged in advance and unless prior arrangements have been made such consultations will be limited to one meeting per month of a maximum duration of 1 hour. Consultations will be charged at our standard consulting rate.
5.1 Cancellation of any products or services may be made at any time by providing Gsquare Web Technologies with a cancellation request 1 calendar month in advance, in writing.
5.2 In the event of cancellation of the agreement prior to the completion of the cancellation period, Gsquare Web Technologies reserves the right to pursue any of the following: (1) remove equipment, software, services or resources owned by the Company
(2) bring legal action against the Client for contractual breach or
(3) remove any created websites, graphics, content, links, advertising and accounts.
6.1 Gsquare Web Technologies will offer to Clients’ third party services such as those offered by Google to enhance the performance of their websites. Gsquare Web Technologies may include in quotations the setup and maintenance of such third party services. Gsquare Web Technologies will not be liable to the Client for any interruption, non-performance, or cancellation of the provision by third parties of any such services.
7.1 All website content needs to be provided by the client within 2 weeks of payment of a deposit to commence a project. Should the client delay issuing the content required for the project, Gsquare Web Technologies reserves the right to renegotiate the cost of the project as well as the expected completion date. In such instances, Gsquare Web Technologies will request any outstanding payments to be settled before the continuation of the project.
7.2 CMS websites require updates to plugins and themes. If the client has not opted for monthly maintenance, such updates and the cost thereof, remain the responsibility of the client. However, plugins and themes may be quoted for separately if required.
7.3 Additional pages, images and revisions on projects above the scope of work agreed above will attract additional charges.
7.4 All E-commerce websites will come with Flat Rate shipping. It is the client’s responsibility to negotiate shipping costs with his/her preferred supplier and to provide Gsquare Web Technologies with specified flat rates. Alternative Shipping Plugin purchase and configuration fall out of the scope of work, unless specifically quoted for.
7.5 All e-commerce website will have Payfast and EFT payment as the default payment options. It remains the responsibility of the client to sign up with Payfast and to provide us with their login details.
7.6 The client agrees that all content provided by the client including articles, website wording, graphics and videos are owned by the client and free of any copyright infringement.
7.7 Landing pages, unless otherwise stated are created using a specific Landing page platform. If you want a copy of this page we can provide it, but it will only be reactivated using a version of the same platform, as the code is customised for use on this platform.
7.8 Viruses & Outdated Websites, Gsquare Web Technologies makes every effort to take security precautions on our Clients websites, this includes the relevant security plugins which keeps its servers secure, wherever possible. However we cannot guarantee the prevention of hacks, viruses or unexpected data deletion and cannot be held liable for any such damages as a result.
Gsquare Web Technologies cannot be responsible for any websites that have stopped working or have become faulty over time due to the website becoming “outdated”. Outdated websites can be affected due to many aspects, such as new browser software, outdated web code, etc. Gsquare Web Technologies cannot be expected to keep your website updated in every aspect without being compensated to do so. In this situation the Client may opt to have their website redeveloped or select one of our subscription based website packages where Gsquare Web Technologies is responsible for updating this on your website at all times.
8.1 Gsquare Web Technologies accepts no responsibility nor liability to the Client for the actual rankings achieved or how such rankings may vary over time. Search engines are known to change their algorithms and in such doing rankings and traffic may fluctuate.
9.1 Gsquare Web Technologies will setup Client’s email with email service providers and charge a fixed amount for doing this.
9.2Payment of Monthly charged based on subscribers will remain the responsibility of the client.
9.3 Gsquare Web Technologies will not be liable for any purchased, rented, or third-party lists of email addresses that were/are purchased/provided by the client for newsletter or emailing distribution.
9.4 Gsquare Web Technologies will not be held liable for any penalties placed upon the client by the email service provider as a result of purchased, rented, or third-party lists of email addresses or spam content used in newsletters.
10.1 The Client’s account manager will post content based in the client’s: Target Market, Products, Industry, but occasionally content might be relevant to General Internet Trends or Holidays. The Client is responsible for setting content guidelines with the Account Manager, these guidelines can be in the form of a list of approved: websites, newsletters, rss feeds where the Account Manager can derive content from.
10.2 The Account Manager cannot take responsibility for the sharing of, nor comments made in response to content posted on the page, as this is the nature of social media interactions. An Escalation process will be followed with feedback on the social media sites, but in no way will any actions taken in response to these contradict the objective of company transparency.
10.3 Unless otherwise agreed the content for newsletters will be provided by the client, although the account manager may give some suggestions for content going forward.
10.4 The client agrees that all content provided by the client including articles, website wording, graphics and videos are owned by the client and free of any copyright infringement.
11.1 Gsquare Web Technologies will invoice for hosting and domain renewals on an annual basis. This is only applicable for websites hosted and maintained by Gsquare Web Technologies
11.2 Gsquare Web Technologies will use their best endeavours to rectify the cause of any disruption in the hosting service of a Client’s website(s) and to minimise the duration of any such instances. This is only applicable for websites hosted and maintained by Gsquare Web Technologies.
11.3 Gsquare Web Technologies will not be liable to the Client for any compensation in respect of any downtime that may occur with the hosting of their website(s).
11.4 Only If website maintenance is selected and paid for on a monthly basis,will Gsquare Web Technologies keep a backup of all Client website files.
11.5 In the event that a Client wishes to move their website to another web server supported by another party, then Gsquare Web Technologies will cooperate fully, subject to all outstanding amounts being paid up in full, in some instances a transfer fee will be applicable.
11.6 Gsquare Web Technologies will troubleshoot any problems reported by the Client with their email. If the problem is due to an omission by Gsquare Web Technologies then no charge will be made to the Client. If the problem is not due to an omission by Gsquare Web Technologies then the Client will be charged.
11.7 Login details and passwords need to be kept confidential and secure. Gsquare Web Technologies will not be held accountable for email account/website hacks. We do not keep passwords on record and will subject any password request to security measures deemed sufficient to legitimise the request
The Client should accept the following with respect to services:
12.1 Gsquare Web Technologies accepts no responsibility for policies of Google, search engines, directories, third-party or other websites (“Third-Party Resources”) that Client may submit with respect to the type of content it accepts, or classification whether now or in the future. The Client’s content or website may be excluded or banned from any Third-Party Resource at any time and the Client agrees not to hold Gsquare Web Technologies responsible for any actions or liability taken by Third-Party Resources under this Agreement.
12.2 The Client furthermore acknowledges that the nature of many of the resources the Gsquare Web Technologies may employ under this Agreement are competitive, therefore Gsquare Web Technologies does not guarantee top rankings, consistent positioning or specific performance of any strategies employed and the Client accepts that the Gsquare Web Technologies past performance is not indicative of any future results the Client may experience.
12.3 The Client recognizes that SEO and submissions to search engines and directories can take an indefinite amount of time for acceptance or inclusion and that internet advertising may be subject to the individual advertising network’s policies and procedures.
12.4 The Client accepts that Google Adwords, search engines, directories or other resources may block, prevent or otherwise stop accepting submissions for an indefinite period of time.
12.5 The Client acknowledges that search engines may drop listings from its database for no apparent or predictable reason. The Company shall re-submit resources to the search engine based on the current policies of the search engine in question.
12.6 Gsquare Web Technologies will endeavor to make every effort to keep the Client informed of any changes that Gsquare Web Technologies is made aware of that impact any of the campaigns and strategies and the execution thereof under this Agreement. The Client also acknowledges that Gsquare Web Technologies may not become aware of changes to third-party resources, industry changes or any other changes that may or may not affect campaigns or services.
12.7 Gsquare Web Technologies, for the duration of this agreement, may develop design strategies and codes, which, in Gsquare Web Technologies opinion improve the Client’s website. Gsquare Web Technologies and the Client will review these suggestions together and once mutual agreement is reached activate these changes. If the Client decides to make any material changes to the website, the Client will consult with Gsquare Web Technologies prior to implementing these changes, to make sure that they do not conflict with Gsquare Web Technologies marketing strategy.
12.8 Third-Party Resources, particularly Facebook, change their layout and can very often affect any business page installations and applications. The Company will not be held liable for these changes and, should work need to be done to rectify, then a new “quote” would need to be drawn up.
12.9 Gsquare Web Technologies and its subcontractors retain the right to display all designs as examples of their work in their respective portfolios.
13.1 The source code of all website web pages remains the intellectual property of Gsquare Web Technologies until such time as payment is made in full by the client and may not be copied and used by any other party without the consent of Gsquare Web Technologies.
13.2 All scripts, CSS and include files used within Client websites, remains the intellectual property of NetMechanic until such time as payment is made in full by the client and may not be copied and used by any other party without the written consent of Gsquare Web Technologies.
13.3 The stored procedures, functions and triggers programmed into SQL Databases remain the intellectual property of Gsquare Web Technologies until such time as payment is made in full by the client and and may not be copied and used by any other party without the consent of Gsquare Web Technologies.
13.4 All Client logo images, images unique to the Client, i.e. of their premises, workforce and their business, plus all written copy, belong to the Client and are covered under their copyright. Gsquare Web Technologies will not reuse Client written content or images without the express permission of the Client.
13.5 Gsquare Web Technologies will not be liable for any copyright infringements committed by the Client with regards to content provided for marketing materials. The Client hereby agrees that all content submitted to Gsquare Web Technologies is original content and not copied off other websites as copying content of other online assets will directly impact Gsquare Web Technologies ability to run an effective marketing strategy for the Client.
13.6 The Client and the Company acknowledge and agree that the Specifications and all other documents and information related to the development of the Gsquare Web Technologies Campaign (the “Confidential Information”) will constitute valuable trade secrets of the Company. The Client shall keep the Confidential Information in confidence and shall not, at any time during or after the term of this Agreement, without the Company’s prior written consent, disclose or otherwise make available to anyone, either directly or indirectly, all or any part of the Confidential Information.
14.1 In the event that the Client does not pay an invoice within the time frame allocated in the invoice, then Gsquare Web Technologies has the right to suspend all further works for that Client until such time as payment is made in full.
14.2 In the event that the Client does not pay a hosting subscription invoice within 30 days of the due date, i.e. 44 days after the invoice date, then Gsquare Web Technologies reserve the right to turn off any website hosting until such time as the invoice is paid in full.
14.3 In the event that the Client becomes insolvent or goes into liquidation Gsquare Web Technologies have the right to immediately terminate their contract with the Client and invoice for the full value of project works carried out to that date, plus suspend any email or hosting services.
14.4 In the event that a Client delays the progress of a project with Gsquare Web Technologies then Gsquare Web Technologies will be entitled to give 14 days written notice to the Client. If the Client does not satisfactorily remedy the cause(s) of the delay, within the 14 day notice period, then Gsquare Web Technologies will have the right to terminate the service. Gsquare Web Technologies will invoice the Client for the full value of works carried out to-date.
14.5 In the event the Client fails to make any of the payments referenced in deadline set forth, Gsquare Web Technologies has the right, but is not obliged, to pursue any or all of the following remedies:
(1) terminate the Agreement,
(2) remove equipment, software, services or resources owned by the Company or
(3) bring legal action.
15.1 We aim to achieve the highest level of client satisfaction and for our clients to have absolute faith in our standard of work and the professional manner in which we conduct business. We will:
16.1 We expect you to:
17.1 We are keen to improve our high level of Client service and welcome any comments that you have, either complimentary or critical. If a project has not met its targets we would appreciate your feedback about what we can do to avoid the situation in future. We want our clients to be 100% happy with the service they receive.
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